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The TorchIt Dream

Our dream is to enable & empower the visually impaired community across the world through smart-technology devices.
Our mantra – Using Technology that puts People First!
hello@torchit.in
+91 722 799 4043
 

FAQ

How many modes are available in Saarthi device?

There are 3 modes available in Saarthi device

  • Within 2 feet – For using indoors
  • Within 4 feet – For using outdoors and
  • Within 8 feet – For using in Open areas
Why does my device beep and vibrate on switching it ON?

When the device is turned on, the initial beeps and vibrations indicate the level of battery charge used. One beep and one vibration indicated 20% battery charge used, two beeps and two vibrations indicate 40% battery used and 3 beeps and 3 vibrations indicate 60% battery charge used.

What if I have a problem with my device?

The Saarthi device comes with a one year warranty, any problem within one year will be resolved by the company.

Can the Saarthi device be attached to any white cane?

Yes, the Saarthi device can be attached to any of the 18 different white canes available in India.

Can I use the Saarthi device without attaching it to the white cane?

Yes, the Saarthi device can be used without attaching it to the white cane in known environments.

Can the Saarthi device be used during rain?

Yes, It can be used in rain. We recommend to the user to take care that water doesn’t enter in the device because it is an electronics product.

How long will the device work if the device was fully charged?

The device will work for one month (up to 100 hours) on a single full charge.